Claims

As soon as possible. Ideally, the moment an incident occurs or you become aware of a situation that could lead to a claim. Early notification allows us to provide you with the best possible support and take steps to limit further loss or damage. Even if you’re not sure whether something will result in a claim, it’s always worth giving us a call.

Yes, please contact us in the first instance, so we can manage the claim from beginning to end.

For most commercial claims, contact us first. We’ll manage the notification and the process on your behalf. For motor claims, it’s often quicker to contact your insurer directly as they have dedicated motor claims teams — but let us know so we can stay across it and step in where needed.

This depends on the type of claim, but as a rule, the insurer will need details of what happened, when, and any supporting documents such as invoices, contracts, photographs, or police reports. Gathering this information can feel overwhelming when you’re dealing with a loss, which is exactly why we’re here to help you pull it together.

If your business suffers a significant loss, the claims process can be complex and time-consuming. We’ll work alongside you to collate the documents the insurer needs and, where appropriate, arrange for an independent Loss Adjuster to act on your behalf. Our priority is getting your business back on its feet as quickly as possible.

Because we believe the claims service is fundamental to what a broker should offer. When you need to make a claim, you need a team that already knows your business, your policies, and your circumstances, not a call centre. Managing claims ourselves also means we can understand your claims history, spot patterns early, and take steps to reduce future claims and protect your premium over the long term.