A client’s van was damaged at a forecourt car wash after colliding with the structure. The garage denied liability. Their insurers backed them up, even producing images of a disclaimer sign.
We didn’t accept that. We demonstrated that no such sign existed at the time of the incident and challenged the garage to prove otherwise. When they couldn’t, the insurers proceeded to a settlement.
This is where a broker makes the difference. Not just placing insurance cover but providing support and expert guidance when you need to make a claim.
Read the full case study to see how our claims team turned a disputed liability into a resolved claim.